Samsung Email App Setup Guide - FlexMail

Setting up your Premium Plus email in Samsung Email App

Follow this step-by-step guide to configure your Flexmail email account in the Samsung Email app on your Galaxy device. This process typically takes 2-3 minutes.

Before You Start

• Ensure the Samsung Email app is installed (pre-installed on most Galaxy devices)
• If not installed, download from Galaxy Store or Google Play Store
• Have your full email address and password ready
• Make sure your device is connected to Wi-Fi or mobile data

Step-by-Step Setup

Step 1: Open Samsung Email App

1. Find and tap the Email app (envelope icon) on your home screen or app drawer
2. If this is your first account, the setup will start automatically
3. If adding another account, tap ☰ (hamburger menu) → ⚙️ Settings → Add account

Step 2: Enter Your Email Address

1. Enter your full email address in the email field
2. Tap Next
3. Samsung Email will attempt to detect your email provider automatically

Step 3: Choose Account Type

1. When prompted for account type, select IMAP
2. Don't choose POP3, Exchange, or other options
3. If auto-detection fails, tap Manual setup

Step 4: Enter Your Password

1. Enter your email password
2. Tap Sign in or Next

Step 5: Configure Server Settings

If manual configuration is needed:

Incoming server (IMAP):

• Server name: imap.emailarray.com
• Port: 993
• Security: SSL/TLS
• Username: Your full email address
• Password: Your email password

Outgoing server (SMTP):

• Server name: smtp.emailarray.com
• Port: 465 ⚠️ (Important: NOT 587!)
• Security: SSL/TLS
• Authentication: Login required
• Username: Your full email address
• Password: Your email password

Step 6: Account Settings

Configure your account preferences:

• Account name: Give your account a name (e.g., "Work Email")
• Your name: Your name as it appears on sent emails
• Signature: Add your email signature (optional)

Step 7: Sync Settings

Choose your sync preferences:

• Sync schedule: How often to check for new emails (recommended: 15 minutes)
• Sync period: How far back to sync emails (recommended: 1 month)
• Email notifications: Enable if you want alerts for new emails

Step 8: Complete Setup

1. Tap Done or Next
2. Samsung Email will test your connection
3. Once successful, you'll see your inbox

Step 9: Test Your Setup

1. Check your Inbox for existing emails
2. Tap the ✏️ Compose button to create a new email
3. Send a test email to yourself to verify sending works

Testing Your Setup

1. Send a test email to yourself or a colleague
2. Check your sent folder - the email should appear there
3. Try sending from another device to test receiving

Troubleshooting Common Issues

"Cannot Get Mail" Error

• Double-check the incoming server: imap.emailarray.com
• Verify port 993 and SSL are enabled
• Confirm your email password is correct

Email Stuck in Outbox

• This usually means outgoing settings are wrong
• Verify outgoing server: smtp.emailarray.com
• Most important: Check port is set to 465 (not 587)
• Ensure SSL is turned ON for outgoing mail

"Cannot Verify Server Identity" Warning

• This is normal for some email servers
• Tap Continue to proceed with setup
• Your email will still work securely

Can Receive But Can't Send

• Check outgoing server username is your full email address
• Verify outgoing port is 465
• Make sure outgoing password matches your email password
• Confirm SSL is enabled for outgoing mail

Still Need Help?

If you're still having trouble after following this guide:

1. Note exactly which step you're stuck on
2. Include any error messages you're seeing
3. Mention your iPhone model and OS version
4. Create a support ticket with these details

Before creating a ticket, try deleting the email account and setting it up again from step 1 - this often resolves configuration conflicts.