iOS Mail Setup Guide - FlexMail

Setting up your Premium Plus email on iPad

Follow this step-by-step guide to configure your Flexmail email account on your iOS device. This process typically takes 2-3 minutes.

Before You Start

• Ensure you have your full email address and password
• Make sure your device is connected to Wi-Fi or cellular data
• Have your email details ready from your welcome email

Step-by-Step Setup

Step 1: Open Settings

1. Tap the Settings app on your home screen
2. Scroll down and tap Mail
3. Tap Accounts
4. Tap Add Account

Step 2: Choose Account Type

1. Tap Other (don't choose any of the preset options)
2. Tap Add Mail Account

Step 3: Enter Your Account Information

Fill in the following details:

Tap Next in the top right corner.

Step 4: Configure Server Settings

iOS will try to automatically configure your account. This usually fails for our email system, so you'll need to enter the settings manually.

If automatic setup fails:

1. Tap IMAP at the top of the screen
2. Fill in the server settings:

Incoming Mail Server (IMAP):

• Host Name: imap.emailarray.com
• User Name: Your full email address
• Password: Your email password

Outgoing Mail Server (SMTP):

• Host Name: smtp.emailarray.com
• User Name: Your full email address
• Password: Your email password

3. Tap Next

Step 5: Advanced Settings (If Required)

If iOS asks for more details or the connection fails:

1. Go back to Settings > Mail > Accounts
2. Tap your newly created account
3. Tap Account at the top
4. Tap Advanced at the bottom

Configure these settings:

• IMAP Path Prefix: Leave blank
• Server Port: 993
• SSL: ON (enabled)
• Authentication: Password

For SMTP settings:

1. Go back and tap SMTP under Outgoing Mail Server
2. Tap your smtp server
3. Set these values:
   • Server Port: 465 ⚠️ (Important: NOT 587!)
   • SSL: ON (enabled)
   • Authentication: Password

Step 6: Save and Test

1. Tap Done to save your settings
2. Open the Mail app
3. Send yourself a test email to confirm everything works

✅ Success Checklist

Your email is properly configured when you can:

• [x] See your account in the Mail app
• [x] Receive new emails
• [x] Send emails successfully
• [x] See your existing emails sync

Testing Your Setup

1. Send a test email to yourself or a colleague
2. Check your sent folder - the email should appear there
3. Try sending from another device to test receiving

Troubleshooting Common Issues

"Cannot Get Mail" Error

• Double-check the incoming server: imap.emailarray.com
• Verify port 993 and SSL are enabled
• Confirm your email password is correct

Email Stuck in Outbox

• This usually means outgoing settings are wrong
• Verify outgoing server: smtp.emailarray.com
• Most important: Check port is set to 465 (not 587)
• Ensure SSL is turned ON for outgoing mail

"Cannot Verify Server Identity" Warning

• This is normal for some email servers
• Tap Continue to proceed with setup
• Your email will still work securely

Can Receive But Can't Send

• Check outgoing server username is your full email address
• Verify outgoing port is 465
• Make sure outgoing password matches your email password
• Confirm SSL is enabled for outgoing mail

Still Need Help?

If you're still having trouble after following this guide:

1. Note exactly which step you're stuck on
2. Include any error messages you're seeing
3. Mention your iPhone model and iOS version
4. Create a support ticket with these details

Before creating a ticket, try deleting the email account and setting it up again from step 1 - this often resolves configuration conflicts.