Windows 10 Mail App Setup Guide - FlexMail
Setting up your Premium Plus email in Windows 10 Mail App
Follow this step-by-step guide to configure your Flexmail email account in the built-in Windows 10 Mail application. This process typically takes 3-4 minutes.
Before You Start
- Ensure the Mail app is installed (it comes pre-installed with Windows 10)
- Have your full email address and password ready
- Make sure you're connected to the internet
Step-by-Step Setup
Step 1: Open Windows 10 Mail App
- Click the Start button
- Type Mail and click on the Mail app
- If this is your first time, you'll see a welcome screen - click Get started
- If adding another account, click Settings ⚙️ (gear icon) → Manage Accounts → Add account
Step 2: Choose Account Type
- Click Add account
- Select Advanced setup (don't choose Outlook.com, Gmail, or Yahoo)
- Click Internet email
Step 3: Enter Account Details
Fill in your account information:
| Field | Enter This |
|---|---|
| Email address | Your full email address |
| User name | Your full email address |
| Password | Your email password |
| Account name | Display name for this account (e.g., "Work Email") |
| Send your messages using this name | Your name as it appears on sent emails |
Step 4: Configure Server Settings
Incoming email server:
- Server:
imap.emailarray.com - Port:
993 - Server requires encrypted connection: ✅ Checked
Outgoing (SMTP) email server:
- Server:
smtp.emailarray.com - Port:
465⚠️ (Important: NOT 587!) - Server requires encrypted connection: ✅ Checked
- Server requires authentication: ✅ Checked
Step 5: Complete Setup
- Click Sign in
- Windows will test your account settings
- If successful, click Done
- Your account will appear in the left sidebar
Step 6: Verify Configuration
- Check your Inbox for existing emails
- Click New mail to send a test email
- Send an email to yourself to confirm sending works
- Check that new emails arrive
⚙️ Advanced Settings (If Needed)
If you need to modify settings after setup:
- Open Settings ⚙️ → Manage Accounts
- Click on your email account
- Click Change mailbox sync settings
Useful options:
- Download email from: Choose time period (Last 3 months recommended)
- Sync frequency: How often to check for new email
- Always download full message: Enable for offline reading
✅ Success Checklist
Your email is properly configured when you can:
- [x] See your account in the left sidebar
- [x] View your inbox with existing emails
- [x] Send emails successfully
- [x] Receive new emails automatically
- [x] See email sync status without errors
Testing Your Setup
- Send a test email to yourself or a colleague
- Check your Sent Items folder - the email should appear there
- Try receiving an email from another account
Troubleshooting Common Issues
"Cannot connect to the server" Error
- Verify incoming server:
imap.emailarray.com - Check port is 993 with SSL/TLS
- Confirm your email password is correct
- Try restarting Outlook and testing again
"Task '[Email] - Sending' reported error"
- Check outgoing server:
smtp.emailarray.com - Verify port is 465 (Outlook often defaults to 587)
- Ensure SSL/TLS is selected for outgoing
- Confirm "My outgoing server requires authentication" is checked
Outlook Keeps Asking for Password
- Go to File → Account Settings → Account Settings
- Select your account and click Change
- Re-enter your password and check "Remember password"
- Verify username is your full email address
"The server you are connected to is using a security certificate"
- This warning is normal for many mail servers
- Click Yes to accept the certificate
- Check "Don't ask me about this certificate again" to avoid future prompts
Emails Not Appearing in Sent Items
- Go to File → Account Settings → Account Settings
- Select your account → Change → More Settings
- Folders tab: Check "Save sent items in the Sent Items folder on the server"
Slow Synchronization
- Right-click your email account in folder list
- Select IMAP Account Settings
- Send/Receive tab: Adjust sync frequency
- Consider unchecking large folders from sync if not needed
Authentication Errors
- Verify username is your full email address (not just the part before @)
- Check that both incoming and outgoing servers use the same credentials
- In More Settings → Outgoing Server, ensure "Use same settings as my incoming mail server" is checked
Still Need Help?
If you're still having trouble after following this guide:
- Note exactly which step failed
- Include any error messages (copy the exact text)
- Mention your Outlook version (File → Office Account → About Outlook)
- Include your Windows version
- Create a support ticket with these details
Before creating a ticket: Try removing the account (File → Account Settings → Account Settings → Remove) and setting it up again from step 1.
