Thunderbird Setup - (Flexmail)

Quick Settings Reference

Copy these exact settings - don't let Thunderbird auto-detect:

⚠️ Important: Use port 465 for outgoing mail, not 587

Step-by-Step Setup

1. Start Account Setup

• Open Thunderbird
• If this is your first account: Click Set up an account
• If you have other accounts: Go to Account Settings → Account Actions → Add Mail Account

2. Enter Account Information

• Your name: How you want your name to appear on sent emails
• Email address: Your full email address
• Password: Your email password
• Click Continue

3. Skip Auto-Configuration

• Thunderbird will try to auto-detect settings
• Click "Manual config" (don't wait for auto-detection to finish)

4. Configure Incoming Server (IMAP)

Server Settings:

• Protocol: IMAP
• Server hostname: imap.emailarray.com
• Port: 993
• SSL: SSL/TLS
• Authentication: Normal password

User Settings:

• Username: Your full email address

5. Configure Outgoing Server (SMTP)

Server Settings:

• Server hostname: smtp.emailarray.com
• Port: 465
• SSL: SSL/TLS
• Authentication: Normal password

User Settings:

• Username: Your full email address

6. Test and Finish

• Click Re-test to verify settings
• If successful, click Done
• If there are warnings about security certificates, click Confirm Security Exception

Advanced Configuration (If Needed)

Checking Server Settings Later

1. Go to Account Settings (Edit → Account Settings or Tools → Account Settings)
2. Select your email account
3. Click Server Settings to check incoming settings
4. Click Outgoing Server (SMTP) to check outgoing settings

Folder Synchronization

• Right-click your email account in the folder pane
• Select Subscribe...
• Check the folders you want to sync (usually Inbox, Sent, Drafts, Trash)

Connection Security

If you get certificate warnings:

• Go to Account Settings → Server Settings
• Under Security Settings, ensure Connection security is set to SSL/TLS
• Click Advanced and verify Use secure authentication is unchecked

Testing Your Setup

1. Send a test email to yourself or a colleague
2. Check your Sent folder - the email should appear there
3. Try receiving an email from another account

Troubleshooting Common Issues

"Unable to connect to your IMAP server" Error

• Verify incoming server: imap.emailarray.com
• Check port is 993
• Ensure SSL/TLS is selected
• Confirm your email password is correct
• Try temporarily disabling antivirus/firewall

"Sending of the message failed" Error

• Check outgoing server: smtp.emailarray.com
• Verify port is 465 (not 587)
• Ensure SSL/TLS is selected for SMTP
• Confirm SMTP username is your full email address
• Check that authentication is set to "Normal password"

Certificate/Security Warnings

• These are common with mail servers
• Click Confirm Security Exception or Add Exception
• Your connection will still be secure
• You can permanently accept the certificate

Authentication Errors

• Double-check username is your full email address for both incoming and outgoing
• Verify password is correct
• Try changing authentication method to "Encrypted password" if "Normal password" doesn't work

Emails Not Syncing

• Right-click your account name → Subscribe
• Ensure important folders (Sent, Drafts, Trash) are checked
• Check Account Settings → Synchronization & Storage → Keep messages on this computer

Slow Performance

• Go to Account Settings → Synchronization & Storage
• Uncheck Keep messages on this computer for large folders
• Set Synchronize the most recent to a smaller timeframe (e.g., 30 days)

Still Need Help?

If you're still having trouble after following this guide:

1. Note exactly which step failed
2. Include any error messages (copy the exact text)
3. Mention your Thunderbird version (Help → About Thunderbird)
4. Include your operating system (Windows, Mac, Linux)
5. Create a support ticket with these details

Before creating a ticket: Try removing the account and setting it up again from step 1 - this often resolves configuration conflicts.