Outlook FlexMail Set Up Print

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Please follow the guide below in order to setup your FlexMail account in Outlook.

If you have migrated from our Cpanel email system and already have the email setup, you can use the 'repair' option in Outlook accounts to change the mail server settings and passwords. Otherwise it is recommended to delete the account and setup as new.

Outlook

  • Click on the File menu 
  • Click on + Add Account

  

 

  • Fill in your full email address and select the option Let me set up my account manually.
  • Click on Next.

 

  • Select IMAP from the list of account types.

 

  • Fill in server information
  • Click on Next
  • Incoming Mail Server is imap.emailarray.com
  • Outgoing server is smtp.emailarray.com

 

  • Fill in your existing password for your email address and click on Connect

 

The setup is completed. The message Account successfully added will show and Outlook will begin synchronizing the account.

 

Quick Settings Reference

Copy these exact settings - Outlook often guesses incorrectly:

Setting Value
Account Type IMAP
Incoming Server imap.emailarray.com
Incoming Port 993
Incoming Encryption SSL/TLS
Outgoing Server smtp.emailarray.com
Outgoing Port 465
Outgoing Encryption SSL/TLS
Username Your full email address
Password Your email password

⚠️ Important: Use port 465 for outgoing mail, not 587


Step-by-Step Setup

1. Start Account Setup

  • Open Microsoft Outlook
  • Go to FileAdd Account
  • Or if first time: Click Add Account on the welcome screen

2. Choose Manual Setup

  • Do NOT enter your email in the initial box
  • Click Advanced options at the bottom
  • Check "Let me set up my account manually"
  • Now enter your email address
  • Click Connect

3. Choose Account Type

  • Select IMAP
  • Click Next

4. Enter Password

  • Type your email password
  • Click Connect

5. Configure Advanced Settings

Outlook will try to auto-configure. You need to change these:

  • Click Change account settings

Incoming mail:

  • Server: imap.emailarray.com
  • Port: 993
  • Encryption method: SSL/TLS

Outgoing mail:

  • Server: smtp.emailarray.com
  • Port: 465
  • Encryption method: SSL/TLS

Click Next

6. Test Account Settings

  • Outlook will test the connection
  • If successful, click Done
  • If it fails, double-check the server settings above

7. Finish Setup

  • Your account should now appear in Outlook
  • Send a test email to verify everything works

For Older Outlook Versions (2016 and earlier)

Manual Configuration Method

  1. FileAccount SettingsAccount Settings
  2. Click New
  3. Choose Manual setup or additional server types
  4. Select POP or IMAP
  5. Fill in these details:

User Information:

  • Your Name: [Your name]
  • Email Address: [Your full email address]

Server Information:

  • Account Type: IMAP
  • Incoming mail server: imap.emailarray.com
  • Outgoing mail server: smtp.emailarray.com

Logon Information:

  • User Name: [Your full email address]
  • Password: [Your email password]
  1. Click More Settings
  2. Outgoing Server tab: Check "My outgoing server requires authentication"
  3. Advanced tab:
    • Incoming server (IMAP): 993
    • Use the following type of encrypted connection: SSL/TLS
    • Outgoing server (SMTP): 465
    • Use the following type of encrypted connection: SSL/TLS

Testing Your Setup

  1. Send a test email to yourself or a colleague
  2. Check your Sent Items folder - the email should appear there
  3. Try receiving an email from another account

Troubleshooting Common Issues

"Cannot connect to the server" Error

  • Verify incoming server: imap.emailarray.com
  • Check port is 993 with SSL/TLS
  • Confirm your email password is correct
  • Try restarting Outlook and testing again

"Task '[Email] - Sending' reported error"

  • Check outgoing server: smtp.emailarray.com
  • Verify port is 465 (Outlook often defaults to 587)
  • Ensure SSL/TLS is selected for outgoing
  • Confirm "My outgoing server requires authentication" is checked

Outlook Keeps Asking for Password

  • Go to FileAccount SettingsAccount Settings
  • Select your account and click Change
  • Re-enter your password and check "Remember password"
  • Verify username is your full email address

"The server you are connected to is using a security certificate"

  • This warning is normal for many mail servers
  • Click Yes to accept the certificate
  • Check "Don't ask me about this certificate again" to avoid future prompts

Emails Not Appearing in Sent Items

  • Go to FileAccount SettingsAccount Settings
  • Select your account → ChangeMore Settings
  • Folders tab: Check "Save sent items in the Sent Items folder on the server"

Slow Synchronization

  • Right-click your email account in folder list
  • Select IMAP Account Settings
  • Send/Receive tab: Adjust sync frequency
  • Consider unchecking large folders from sync if not needed

Authentication Errors

  • Verify username is your full email address (not just the part before @)
  • Check that both incoming and outgoing servers use the same credentials
  • In More SettingsOutgoing Server, ensure "Use same settings as my incoming mail server" is checked

Still Need Help?

If you're still having trouble after following this guide:

  1. Note exactly which step failed
  2. Include any error messages (copy the exact text)
  3. Mention your Outlook version (File → Office Account → About Outlook)
  4. Include your Windows version
  5. Create a support ticket with these details

Before creating a ticket: Try removing the account (File → Account Settings → Account Settings → Remove) and setting it up again from step 1.

 

 


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