Outlook Mobile Setup Guide - FlexMail

Setting up your Premium Plus email in Microsoft Outlook Mobile

Follow this step-by-step guide to configure your Flexmail email account in the Outlook mobile app. This process typically takes 2-3 minutes.

Before You Start

• Download the Microsoft Outlook app from your device's app store if not already installed
• Have your full email address and password ready
• Ensure your device is connected to Wi-Fi or cellular data

Step-by-Step Setup

Step 1: Open Outlook Mobile

1. Launch the Microsoft Outlook app
2. If this is your first account, tap Get Started
3. If adding another account, tap your profile picture → Settings ⚙️ → Add Account

Step 2: Add Your Account

1. Tap Add Email Account
2. Enter your full email address
3. Tap Continue

Step 3: Choose Account Type

1. Outlook will try to detect your account type automatically
2. When prompted, select IMAP (not Exchange or POP3)
3. If auto-detection fails, tap Change account provider and select IMAP

Step 4: Enter Server Settings

Fill in your server configuration:

Account Settings:

• Email Address: Your full email address
• Password: Your email password
• Display Name: Your name (as it appears on sent emails)
• Description: Account name (e.g., "Work Email")

Incoming Mail Server (IMAP):

• IMAP Hostname: imap.emailarray.com
• IMAP Port: 993
• Security type: SSL/TLS

Outgoing Mail Server (SMTP):

• SMTP Hostname: smtp.emailarray.com
• SMTP Port: 465 ⚠️ (Important: NOT 587!)
• Security type: SSL/TLS

Authentication:

• IMAP Username: Your full email address
• SMTP Username: Your full email address
• SMTP Password: Your email password

Step 5: Advanced Settings (If Available)

If Outlook shows advanced options:

• Authentication method: Normal password
• IMAP Path Prefix: Leave blank
• Use SSL: Yes (enabled)
• Accept all SSL certificates: Yes (if prompted)

Step 6: Complete Setup

1. Tap Sign In or Add Account
2. Outlook will test your connection
3. Once successful, tap Done or Maybe Later for additional features

Step 7: Verify Setup

1. Check your Inbox for existing emails
2. Send a test email to yourself
3. Verify you can both send and receive

✅ Success Checklist

Your email is properly configured when you can:

• [x] See your account listed in Outlook
• [x] View your inbox and existing emails
• [x] Send emails successfully
• [x] Receive new emails in real-time

Testing Your Setup

1. Send a test email to yourself or a colleague
2. Check your sent folder - the email should appear there
3. Try sending from another device to test receiving

Troubleshooting Common Issues

"Cannot Get Mail" Error

• Double-check the incoming server: imap.emailarray.com
• Verify port 993 and SSL are enabled
• Confirm your email password is correct

Email Stuck in Outbox

• This usually means outgoing settings are wrong
• Verify outgoing server: smtp.emailarray.com
• Most important: Check port is set to 465 (not 587)
• Ensure SSL is turned ON for outgoing mail

"Cannot Verify Server Identity" Warning

• This is normal for some email servers
• Tap Continue to proceed with setup
• Your email will still work securely

Can Receive But Can't Send

• Check outgoing server username is your full email address
• Verify outgoing port is 465
• Make sure outgoing password matches your email password
• Confirm SSL is enabled for outgoing mail

Still Need Help?

If you're still having trouble after following this guide:

1. Note exactly which step you're stuck on
2. Include any error messages you're seeing
3. Mention your iPhone model and iOS version
4. Create a support ticket with these details

Before creating a ticket, try deleting the email account and setting it up again from step 1 - this often resolves configuration conflicts.