BlueMail Setup Flexmail)

Quick Settings Reference

Copy these exact settings:

⚠️ Important: Use port 465 for outgoing mail, not 587

Step-by-Step Setup

1. Open BlueMail

• Launch the BlueMail app on your device
• If this is your first account: Tap Add Account
• If you have other accounts: Tap the menu (hamburger icon) → Manage Accounts → Add Account

2. Choose Account Type

• Tap Other (don't choose any of the preset options like Gmail, Yahoo, etc.)

3. Enter Your Email Address

• Type your full email address
• Tap Next

4. Choose Manual Setup

• BlueMail will try to detect settings automatically
• Tap Manual Setup instead (don't wait for auto-detection)

5. Select Account Type

• Choose IMAP (not POP3)
• Tap Next

6. Enter Your Password

• Type your email password
• Tap Next

7. Configure Incoming Server

Server Settings:

• IMAP Server: imap.emailarray.com
• Port: 993
• Security: SSL/TLS

Login Credentials:

• Username: Your full email address
• Password: Your email password

Tap Next

8. Configure Outgoing Server

Server Settings:

• SMTP Server: smtp.emailarray.com
• Port: 465
• Security: SSL/TLS

Authentication:

• Requires Authentication: ✓ (enabled)
• Username: Your full email address
• Password: Your email password

Tap Next

9. Account Settings

• Account Name: Something like "Council Email" (for your reference)
• Your Name: How you want your name to appear on sent emails
• Signature: Optional
• Check mail every: Choose your preferred frequency

Tap Done

Testing Your Setup

1. Send a test email to yourself or a colleague
2. Check your Sent folder - the email should appear there
3. Pull down to refresh and check for new emails

Troubleshooting Common Issues

"Cannot connect to server" Error

• Double-check incoming server: imap.emailarray.com
• Verify port 993 and SSL/TLS are selected
• Confirm your email password is correct
• Try switching between WiFi and mobile data

"Failed to send message" Error

• Check outgoing server: smtp.emailarray.com
• Verify port is 465 (not 587)
• Ensure SSL/TLS is selected for outgoing
• Confirm "Requires Authentication" is enabled
• Check that SMTP username is your full email address

"Authentication failed" Error

• Make sure username is your full email address for both incoming and outgoing
• Double-check your password (try typing it in another app first to verify)
• Verify both servers use the same credentials

BlueMail Crashes During Setup

• Close and restart BlueMail
• Try setup again, being careful to select "Manual Setup"
• If it continues crashing, try clearing BlueMail's cache (Android: Settings > Apps > BlueMail > Storage > Clear Cache)

Emails Not Syncing

• Pull down on the inbox to manually refresh
• Go to Settings → Account Settings → [Your Account]
• Check Sync Frequency and Sync Settings
• Ensure Push Notifications are enabled if you want instant delivery

Certificate/Security Warnings

• If you see warnings about server certificates, tap Accept or Continue
• This is normal for many mail servers
• Your connection will still be secure

Can't Find Sent Emails

• Go to Settings → Account Settings → [Your Account]
• Tap Folder Settings
• Ensure Sent folder is mapped correctly
• Try refreshing the folder list

Duplicate Emails Appearing

• This can happen during initial sync
• Go to Settings → Account Settings → [Your Account]
• Tap Advanced Settings
• Enable Delete duplicates if available

Checking Settings Later

To verify or change settings after setup:

1. Open BlueMail
2. Tap menu (hamburger icon)
3. Tap Settings
4. Tap Account Settings
5. Select your email account
6. Tap Server Settings to check incoming and outgoing configuration

Still Need Help?

If you're still having trouble after following this guide:

1. Note exactly which step failed
2. Include any error messages (take a screenshot if possible)
3. Mention your device type (Android/iOS) and BlueMail version
4. Include your operating system version
5. Create a support ticket with these details

Before creating a ticket: Try removing the email account completely and adding it again from step 1 - this often resolves configuration conflicts.

BlueMail Tips

• Dark Mode: Available in Settings → Appearance
• Multiple Accounts: BlueMail handles multiple email accounts well - just add them using the same process
• Notifications: Customize per account in Settings → Notifications
• Backup: BlueMail can backup your settings - useful if you need to reinstall