iPhone Mail Setup - (Flexmail)

Quick Settings Reference

Copy these exact settings - don't let iPhone guess:

⚠️ Important: Use port 465 for outgoing mail, not 587

Step-by-Step Setup

1. Open Settings

• Tap Settings app on your iPhone
• Scroll down and tap Mail
• Tap Accounts
• Tap Add Account

2. Choose Account Type

• Tap Other (don't choose iCloud, Gmail, or Yahoo)
• Tap Add Mail Account

3. Enter Your Details

• Name: Your name (as you want it to appear on sent emails)
• Email: Your full email address
• Password: Your email password
• Description: Something like "Council Email" (for your reference)
• Tap Next

4. Configure Incoming Mail (IMAP)

iPhone will try to guess settings. Change these to match exactly:

• Host Name: imap.emailarray.com
• User Name: Your full email address
• Password: Your email password
• Tap Next

5. Configure Outgoing Mail (SMTP)

• Host Name: smtp.emailarray.com
• User Name: Your full email address
• Password: Your email password
• Tap Save

6. Final Settings Check

• Go back to Settings > Mail > Accounts
• Tap your new email account
• Tap Account at the top
• Tap SMTP under Outgoing Mail Server
• Tap smtp.emailarray.com

Verify these settings:

• Server: ON (switch should be green)
• Host Name: smtp.emailarray.com
• User Name: Your full email address
• Password: Filled in
• Use SSL: ON
• Server Port: 465

Testing Your Setup

1. Send a test email to yourself or a colleague
2. Check your sent folder - the email should appear there
3. Try sending from another device to test receiving

Troubleshooting Common Issues

"Cannot Get Mail" Error

• Double-check the incoming server: imap.emailarray.com
• Verify port 993 and SSL are enabled
• Confirm your email password is correct

Email Stuck in Outbox

• This usually means outgoing settings are wrong
• Verify outgoing server: smtp.emailarray.com
• Most important: Check port is set to 465 (not 587)
• Ensure SSL is turned ON for outgoing mail

"Cannot Verify Server Identity" Warning

• This is normal for some email servers
• Tap Continue to proceed with setup
• Your email will still work securely

Can Receive But Can't Send

• Check outgoing server username is your full email address
• Verify outgoing port is 465
• Make sure outgoing password matches your email password
• Confirm SSL is enabled for outgoing mail

Still Need Help?

If you're still having trouble after following this guide:

1. Note exactly which step you're stuck on
2. Include any error messages you're seeing
3. Mention your iPhone model and iOS version
4. Create a support ticket with these details

Before creating a ticket, try deleting the email account and setting it up again from step 1 - this often resolves configuration conflicts.