iPhone / iPad Mail App Setup (cPanel Email)

Quick Settings Reference

Use the exact settings below — iOS Mail may try to auto-fill incorrect values:

⚠️ Important: Outgoing mail must use port 465, not 587.

Step-by-Step Setup

1. Open iPhone Settings

• Go to Settings

• Scroll down and tap Mail

• Tap Accounts

• Tap Add Account

2. Choose Account Type

• Tap Other

• Tap Add Mail Account

3. Enter Your Account Info

• Name: What recipients will see on your emails

• Email: Your full email address

• Password: Your email password

• Description: Any name you want (e.g. “Council Email”)

• Tap Next

4. Configure Incoming Mail Server

• Host Name: mail.yourdomainnamehere

• Username: Your full email address

• Password: Your email password

5. Configure Outgoing Mail Server

• Host Name: mail.yourdomainnamehere

• Username: Your full email address

• Password: Your email password

• Tap Next

6. Save and Finish

• iPhone will verify the settings (this may take a moment)

• Tap Save when finished

Optional: Adjust Advanced Settings

To confirm port numbers and SSL settings:

1. Go to Settings > Mail > Accounts

2. Tap your email account

3. Tap your account name again

4. Scroll to Advanced

Check these values:

• Incoming Uses SSL: Enabled

• IMAP Port: 993

Go back to the previous screen and tap SMTP to check:

• Outgoing Uses SSL: Enabled

• SMTP Port: 465

Testing Your Setup

• Send a test email to yourself

• Confirm it appears in both Inbox and Sent folders

• Ask someone to send you a reply and check it arrives

Troubleshooting Common Issues

❌ "Cannot Verify Server Identity"

• Tap Continue if prompted

• Make sure you used the correct server name: mail.yourdomainnamehere

• This can happen if SSL is on but the certificate isn’t issued for your domain — it’s safe to accept in most cases