Android Gmail App Setup (cPanel Email)

Quick Settings Reference

Copy these exact settings – Gmail may try to guess these incorrectly:

⚠️ Important: Use port 465 for outgoing mail — not 587.

Step-by-Step Setup

1. Open Gmail App

• Open the Gmail app on your Android device

• If this is your first email account, tap Add an email address

• If Gmail is already set up:

  • Tap your profile picture (top right)

  • Tap Add another account

2. Choose Account Type

• Tap Other

• Do not choose Google, Outlook, or anything else

3. Enter Your Email Address

• Enter your full email address

• Tap Next

• When prompted, tap Manual setup

4. Choose Account Type

• Select Personal (IMAP)

• Do not choose POP3

5. Enter Your Password

• Enter your email password

• Tap Next

6. Incoming Server Settings

• Username: Your full email address

• Password: Your email password

• Server: mail.yourdomainnamehere

• Port: 993

• Security type: SSL/TLS

• Tap Next

7. Outgoing Server Settings

• SMTP Server: mail.yourdomainnamehere

• Port: 465

• Security type: SSL/TLS

• Require sign-in: Enabled

• Username: Your full email address

• Password: Your email password

• Tap Next

8. Account Options

• Choose your sync frequency

• Ensure Sync email is enabled

• Enable notifications if desired

• Tap Next

9. Account Name

• Set a name for this account (e.g. "Council Email")

• Choose your display name for sent emails

• Tap Next to finish setup

Testing Your Setup

• Send a test email to yourself

• Confirm it appears in your Sent folder

• Ask someone to send you a reply

• Make sure it arrives in your inbox

Troubleshooting Common Issues

"Can't connect to server"

• Double-check server: mail.yourdomainnamehere

• Ensure port 993 (IMAP) and SSL/TLS are selected

• Recheck password (case-sensitive)

• Try switching between WiFi and mobile data

Email stuck in Outbox

• Go to Gmail App > Settings > Your account > Server settings

• Ensure:

  • SMTP server: mail.yourdomainnamehere

  • Port: 465

  • SSL/TLS selected

  • Require sign-in enabled

  • Username and password are correct

"Authentication failed"

• Make sure username is full email address

• Double-check password

• Confirm same credentials are used for both incoming and outgoing servers

Gmail keeps changing your settings

• Delete the account and start again

• Be sure to tap Manual setup — don't let Gmail auto-configure

Can receive but can’t send

• Outgoing settings are usually the issue:

  • SMTP server: mail.yourdomainnamehere

  • Port: 465

  • SSL/TLS enabled

  • Require sign-in enabled

  • Username and password filled in correctly

Checking Your Settings Later

To review or change your settings later:

1. Open Gmail app

2. Tap the three lines (☰) top-left

3. Scroll to Settings

4. Tap your account

5. Tap Server settings

6. Check both incoming and outgoing match the Quick Settings Reference above

Still Need Help?

If you're still having issues:

• Note which step failed

• Include any error messages (screenshots help)

• Mention your device and Android version

• Then create a support ticket here