We've put together this brief guide for new or locum Clerks serving at Councils who are already NetWise clients.
If you've just taken over as Clerk or Locum Clerk then welcome to NetWise. This brief guide will hopefully answer some of your immediate questions. If there's something specific that you need assistance with then please open a support ticket here https://netwiseuk.com/portal/submitticket.php? or email us on support@netwiseuk.com, we're always on standby and happy to help.
Things to do
- Change the contact details and address on the website, you can still request us to do it on your behalf should you wish.
- Send us an email support@netwiseuk.com letting us know of the changes so that we can change the details on our online portal. This is where you can view invoices, manage email accounts and more. We'll update your details and send you a password reset email.
- Be sure to take a look at our video tutorials that covers most of the features on our websites such as uploading documents, adding events, news and councillor details. https://parishcouncilwebsites.org.uk/video-tutorials/
- If you need support then you can open a ticket, this is the fastest way to resolve an issue https://netwiseuk.com/portal/submitticket.php? you can also just email us at support@netwiseuk.com We're always here and happy to help with anything you may need.
FAQ
Q - What does our annual fee cover?
- 12 months UK based highly secure hosting
- Daily offsite cloud back ups and malware/virus scans
- Multiple level firewall security
- SSL certificates
- Your domain name (if this is itemised on your invoice)
- email services (if they are on your invoice)
- Software updates by us on a regular basis
- Theme updates
- Unlimited technical support
- Online training when required
Q - Can I arrange a training session?
Absolutely, open a support ticket https://netwiseuk.com/portal/submitticket.php? and we'll happily arrange an online session, if you need any help with anything urgently then just email us on support@netwiseuk.com and we'll be happy to help.
Q - How do I add documents etc to the website?
We have short video tutorials that you can find here https://parishcouncilwebsites.org.uk/video-tutorials/ if there's something that we've not covered then please create a support ticket and we'll answer your query as soon as possible.
Q - I'm used to a different supplier from when I was a Clerk elsewhere, can I change to a new supplier.
We understand that learning new systems can be a little daunting, especially when time is at a premium. We have had a couple of instances where a new clerk wants leave us in the past purely as they're used to a different provider only to return to us within a few months due to compliance issues. Whilst you're free to leave, we'd love instead if we were given the opportunity to help. We're more than happy to flatten the learning curve of our system.
We go to extreme lengths to ensure that our systems are fully compliant and simple to use and we believe that we offer the best compliance / value proposition in the market. We will happily discuss any aspect of our service and even provide bespoke training until you're comfortable using NetWise.
We pride ourselves on maintaining a friendly relationship with all our Council clients, If there's something we can help with then please do get in touch. We look forward to working with you.
Steve & Adam
